Delivery times are quoted in working days and do not include bank holidays. Please expect orders placed over Christmas to be slightly delayed.
Order and Payment Confirmed by 1pm
Collection: FREE (Normally Next Working Day)
Large Items (UK Mainland)
Standard 3-5 Working day Delivery via Yodel
Express Next Day Option via DPD, Yodel or TNT
*Overwater/offshore and scottish highland locations will be subject to a surcharge.
Medium Items (UK Mainland)
Szies with medium to large will be sent via courier.
Small Items (UK)
Royal Mail 2nd Class or 1st Class Recorded depending on value, depending on value we will send items on tracked services. Where you wish to ensure safe delivery please select the two day service.
Please contact us if you would like a customised quotation. Default costs on our website are guidance and maybe subject to change dependent on weight, specific location and dimensions. We do ship to europe and internationally please do contact us for firm quotation.
The extra detail
1. Please also note our policy regarding returns - if an unwanted item is returned and renders the free postage discount invalid, the amount refunded will be limited to the price paid less the free delivery discount given.
4. Unfortunately if your item was left by request in an unsecured location and is subsequently lost or stolen, we're not able to replace or refund purchases. Please advise us of a secured location to ensure this doesn't happen.
5. Most of our products are supplied direct from stock and we will despatch your order within 3 business days (normally the same or next working day). If we're unexpectedly out of stock or there is a delay for other reasons, we'll e-mail you to let you know and ask if you wish to continue with the transaction.
6. We'll try to get your items to to you quickly but can't compensate you if they turn up late. First class post usually arrives within 1-3 days, or within 5 days for Second class post. Please allow 3 weeks (15 working days) before reporting items as lost - this is based on the timescale stipulated by Royal Mail.
7. If an item gets lost, we'll offer to replace the items or issue a refund, depending on the circumstances. This does not affect your statutory rights.
8. If an order is returned by the parcel carrier to Systemsat as unclaimed or refused, or the address was incorrect, incomplete or not accessible, the order will be deemed as cancelled and a refund will be issued for the original order amount. Further delivery attempts must be paid for by the customer.
Dear customer, to improve our service levels we've decided to relocate our business into a dedicated dispatch facility based in Poole. There will be dispatch delays for orders placed between 28/06/19 until 12/07/19.
Update 23/07/19 - we are going through all queries to ensure we get back to everyone. Phone line is currently down to ensure we solve all queries. All orders are now being processed as normal and you can still place online orders.